bjd55 Privacy Policy — Your Data, Your Rights

1. Who We Are

bjd55 is an online casino and sportsbook platform operating at bjd55.org, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna and Rajshahi. For the purposes of this Policy, bjd55 is the data controller — meaning we are responsible for deciding how personal data collected through bjd55.org is used and protected. References to "bjd55", "we", "us" or "our" throughout this Policy refer to the bjd55 platform and its operating entity.

If you have any questions about this Privacy Policy or how bjd55 handles your personal data, you can contact our support team at any time via live chat on the bjd55 platform or by emailing [email protected]. Please note that the email address is displayed as plain text for correspondence only and is not a clickable hyperlink.

2. Information We Collect

bjd55 collects personal data through several means during your registration, platform use and interactions with our support team. The table below sets out the categories of data collected, the specific data points within each category, and the purpose for which each category is collected.

3. How We Use Your Information

bjd55 uses personal data solely for legitimate purposes directly connected to operating the platform and providing services to players in Bangladesh. We do not use personal data for purposes incompatible with the reason it was collected. Specifically, bjd55 uses personal data for the following purposes:

• Account creation, verification and management — including identity and age verification (21+), KYC checks and prevention of duplicate accounts.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and maintaining accurate financial records as required by applicable laws.
• Delivering customer support — responding to queries, complaints and account-related requests submitted via live chat or email.
• Fraud prevention, anti-money laundering (AML) compliance and detection of prohibited activities including bonus abuse, collusion and use of automated systems.
• Responsible gaming — monitoring activity to identify signs of problem gambling, applying deposit limits and self-exclusion tools, and reaching out proactively where behaviour indicates a player may need support.
• Platform improvement — analysing anonymised usage data to understand player behaviour, identify performance issues and improve the overall bjd55 experience for Bangladesh players.

bjd55 does not use personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for review, a member of the bjd55 compliance team will review the case before any material action is taken.

4. Legal Basis for Processing

bjd55 processes personal data on the basis of one or more of the following lawful grounds, depending on the specific processing activity:

• Contractual necessity — processing is required to create and manage your bjd55 account, execute deposits and withdrawals, and deliver the gaming and betting services you have signed up to receive.
• Legal obligation — processing is required to comply with applicable anti-money laundering laws, KYC requirements, age verification obligations, record-keeping requirements and any other regulatory duty applicable to the operation of bjd55.
• Legitimate interests — processing is carried out for bjd55's legitimate business interests including fraud detection, platform security, responsible gaming monitoring and prevention of prohibited activities, provided those interests are not overridden by your privacy rights.
• Consent — where bjd55 relies on your consent as the legal basis (for example, sending promotional communications), you may withdraw that consent at any time by contacting bjd55 support. Withdrawal of consent does not affect the lawfulness of prior processing.

5. Sharing Your Information

bjd55 does not sell personal data to third parties. bjd55 may share personal data with carefully selected third-party service providers where such sharing is strictly necessary to deliver the bjd55 service. All third-party providers that process personal data on behalf of bjd55 are required to maintain appropriate data security standards and to use personal data only for the specific purpose for which it was shared. The categories of third parties with whom bjd55 may share personal data are:

• Payment processors and mobile money operators — including bKash, Nagad, Rocket and Upay, and card processors such as Visa and Mastercard — solely to execute deposit and withdrawal transactions authorised by you.
• Identity verification and KYC providers — specialist third-party services that assist bjd55 in verifying player identities, confirming age (21+) and fulfilling anti-money laundering obligations. These providers operate under strict confidentiality agreements.
• Game content providers — such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt and Spribe — who deliver the games hosted on bjd55. These providers may collect limited technical session data directly through their game clients.
• Law enforcement and regulatory authorities — bjd55 will disclose personal data to government bodies, law enforcement or regulatory authorities where required by a valid legal obligation, court order or binding regulatory directive. bjd55 will take reasonable steps to notify affected players of any such disclosure unless legally prohibited from doing so.

bjd55 requires all third-party service providers to enter into written data processing agreements binding them to process personal data only on bjd55's documented instructions, to maintain confidentiality and to implement security measures at least equivalent to those maintained by bjd55 itself. bjd55 does not permit third-party providers to use personal data for their own marketing or product development.

6. Cookies & Tracking Technologies

bjd55 uses cookies and similar tracking technologies to operate the platform, maintain your session, detect security threats and analyse how players use bjd55.org. Cookies are small text files placed on your device when you visit bjd55.org. They do not contain executable code and cannot access other files on your device. bjd55 uses the following categories of cookies:

• Strictly necessary cookies — essential for the bjd55 platform to function. They maintain your login session, remember account preferences and enable core features such as navigation and account access. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies — collect anonymised data about how players navigate bjd55.org, which pages are most visited and where technical errors occur. This information is used exclusively to improve platform performance and the player experience.
• Security cookies — assist bjd55 in detecting and preventing fraudulent activity, identifying suspicious login attempts and maintaining the integrity of player accounts and financial transactions.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent some or all features of bjd55.org from functioning correctly. Clearing cookies will log you out of your bjd55 account and may reset your platform preferences.

7. Data Retention

bjd55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary by data category. Identity and financial data associated with a player account is retained for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements applicable to online gaming platforms serving Bangladesh players. Technical and session data is retained for a shorter period, typically between 12 and 24 months, unless a specific security or fraud investigation requires longer retention.

Where personal data is no longer required for any legitimate purpose and its retention is not mandated by law, bjd55 will securely delete or anonymise the data in a manner that prevents recovery. Players who close their accounts voluntarily may request confirmation of data deletion once the applicable retention period has elapsed by contacting bjd55 support.

8. Data Security

bjd55 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that restrict internal access to personal data on a need-to-know basis, regular security audits and vulnerability testing of the bjd55 platform infrastructure, and multi-factor authentication requirements for administrative access to systems holding personal data.

Despite bjd55's best efforts, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach likely to result in a risk to your rights and freedoms, bjd55 will notify affected players as promptly as practicable and will take all reasonable steps to mitigate the impact of the breach. Such breaches will also be reported to relevant authorities as required by applicable law.

9. Your Rights as a Player

As a player whose personal data is processed by bjd55, you have the following rights. To exercise any of these rights, contact bjd55 support via live chat or by emailing [email protected]. bjd55 will respond to all valid rights requests within 30 days of receipt. Where a request is complex or bjd55 receives a high volume of requests, this period may be extended by a further 60 days, with notice to the player.

• Right of access — you may request a copy of the personal data bjd55 holds about you, together with information about how it is used and who it is shared with.
• Right to rectification — if any personal data bjd55 holds about you is inaccurate or incomplete, you have the right to request correction. bjd55 will update inaccurate data promptly upon verification.
• Right to erasure — subject to legal retention requirements, you may request that bjd55 delete your personal data. bjd55 will honour deletion requests where no overriding legal obligation requires the data to be retained.
• Right to restrict processing — in certain circumstances you may request that bjd55 temporarily restrict further processing of your personal data while a dispute or objection is resolved.
• Right to data portability — where processing is based on consent or contract performance and carried out by automated means, you may request your personal data in a structured, commonly used and machine-readable format for transfer to another service provider.

bjd55 will not charge a fee for handling rights requests unless the request is manifestly unfounded or excessive, in which case bjd55 may charge a reasonable fee or decline to act, with written reasons provided. If you are dissatisfied with bjd55's response to a rights request, you may submit a formal complaint to bjd55 via email.

10. Children's Privacy

bjd55 is strictly intended for use by adults aged 21 and above only. bjd55 does not knowingly collect, store or process personal data relating to any person under the age of 21. If bjd55 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed without notice. If you are a parent or guardian and believe that a minor has registered a bjd55 account using personal information, please contact bjd55 support immediately so that appropriate action can be taken.

11. Third-Party Links

The bjd55 platform may reference or display the names of third-party game providers, payment services or other organisations. bjd55 is not responsible for the privacy practices of any third-party organisation. If you visit any third-party website or use any third-party service referenced on bjd55.org, you do so at your own risk and subject to that third party's own privacy policy. bjd55 encourages you to review the privacy policies of any third-party services you use in connection with your bjd55 account.

12. Changes to This Policy

bjd55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or the bjd55 platform itself. When material changes are made, the updated version will be published on bjd55.org with a revised "Last Updated" date. Where changes are significant, bjd55 may also notify registered players via their account contact details, though this notification is provided as a courtesy and does not affect the date on which the updated Policy takes effect.

Your continued use of bjd55.org following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. It is your responsibility as a player to review this Policy periodically. The current version of this Privacy Policy is always available at bjd55.org/privacy-policy.

13. Contact & Data Requests

For any privacy-related query, data subject rights request or complaint about bjd55's handling of your personal data, please contact the bjd55 support team. Support is available 24 hours a day, 7 days a week via live chat on the bjd55 platform. bjd55 will acknowledge all privacy requests within two business days and will provide a substantive response within 30 days.

You can also reach bjd55 by email at [email protected]. Please note this address is displayed as plain text only and is not a clickable link. When submitting a data rights request by email, please include your registered bjd55 username, the nature of your request (access, rectification, erasure, portability or restriction) and a brief description to help us process your request efficiently. bjd55 is committed to handling all privacy requests with care, confidentiality and within the applicable response timeframes.